Peak season is closer than you think. Are you ready?

Back to School, Black Friday, Cyber Monday, and more all hit your inbox at once. Consolidate every channel, automate WISMO and returns, and turn the surge into revenue, without adding headcount.

WhatsAppOfficial WhatsApp Business PartnerMetaOfficial Meta Business Partner
SM
Sarah Mitchellonline · via WhatsApp
// trengo resolving order #1043

eCommerce teams already growing with Trengo

GoedgemerktByte CommerceBedrooms PlusComercial MéndezTuinmeubellandVoleroZbooniZeemanCrispBasIseroDelooxJust CarpetsThings I LikeSharptoolsByte CommerceOutdoor XLMeubellaTravelbagsBBQ ExperienceWakuliParadigitGoedgemerktByte CommerceBedrooms PlusComercial MéndezTuinmeubellandVoleroZbooniZeemanCrispBasIseroDelooxJust CarpetsThings I LikeSharptoolsByte CommerceOutdoor XLMeubellaTravelbagsBBQ ExperienceWakuliParadigit

Peak season comes in two waves.

First the questions flood in. Then, weeks later, the returns follow

#1 WISMO#2 Return queries
Ticket spike: Support tickets rise 0% in the week after BFCM.
WISMO load: "Where is my order?" reaches 30 to 40% of weekly tickets, then climbs above 0% at peak.
Channel pressure: Email, live chat, social and WhatsApp all fill up at the same time.
Returns surge: Return and refund requests rise 25 to 0% once orders land.
Second peak: The same agents who handled Wave 1 are still needed for Wave 2.
Fast answers: Shoppers expect help in minutes, especially for refunds and exchanges.

Both waves arrive across every channel at once. Hiring more agents doesn't fix that. Consolidation and automation do.

Prepare your eCommerce business for the influx of queries

Where is my order?
Auto-resolved
Ordered
Packed
Shipped
Delivery
Automate the WISMO flood

Connect your storefront so order data is served the moment a customer asks. Trengo's AI agent resolves up to 80% of "where's my order?" questions with zero human intervention. Native integrations with Shopify, WooCommerce and more.

Explore Trengo AI
SM
Sarah Mitchell
Where is my order #1043?
WhatsApp
JO
James Okoro
Can I still change my address?
Email
LV
Lena Vos
Do you ship to the Netherlands?
Instagram
One inbox for every channel

Trengo's Omnichannel inbox puts email, WhatsApp, Instagram and live chat together, all in one place. Your team works from a single view with full order context, so nothing slips through and no tab-switching.

Discover the omnichannel inbox
incoming
AI · instant replySupport teamSales
Route and resolve without manual work

Your dedicated AI routes conversations to the right team and answers up to 80% of repetitive queries about your product line, policies and information. It escalates only what needs a human, 24/7, in the customer's own language.

Discover AI Agents
Native Shopify integration

Full order context in every conversation

During BFCM and peak weeks, "where is my order?" is the number one question. Trengo pulls live order status, tracking and customer history from your storefront so agents and AI reply with the right answer, automatically.

ShopifyWooCommerceand more
  • Live order status pulled in the moment a customer asks
  • AI resolves tracking and returns questions with real order data
  • Every channel, one context: WhatsApp, email, chat and Instagram
SM
Sarah Mitchell
Where is my order #1043?
WhatsApp
ShopifyOrder #1043
StatusShipped
CarrierDHL Express
ETATomorrow, 14:00
TRENGO AI
Hi Sarah! Your order #1043 shipped with DHL Express and arrives tomorrow around 14:00.

Handle peak volume without peak hiring

Automate the routine work so your team can focus on the conversations that matter

24/7
Always online

AI answers every question, day or night, so no ticket waits until morning

0%
FAQ auto-resolution

Repeat questions are resolved instantly, without a human in the loop

5x
Faster first response

Customers get replies in seconds instead of hours during peak weeks

3000+
eCommerce teams

Growing brands trust Trengo to keep support running through every spike

Teams that beat their peak with Trengo

Real results from eCommerce teams during their busiest weeks

Goedgemerkt personalised kids products
Goedgemerkt
Customer spotlight

Handled a 0% ticket surge at peak season, without growing the team

Goedgemerkt uses Trengo's AI and omnichannel inbox to absorb their busiest weeks of the year while keeping response times fast and their team calm.

Read the Goedgemerkt story
Comercial Méndez

Resolves 0% of "where's my order?" questions with AI

Read the Comercial Méndez story
Bedrooms Plus

Unified voice, WhatsApp and social messaging to speed up sales by 0x

Read the Bedrooms Plus story

What does the peak-season flood cost you?

Estimate the agents and budget automation gives back to your team every month

10
4,000
400
2,500 €
30 %
Additional agents
0 agents
AI Handled tickets (80%)
4,160 tickets
Manual tickets
1,040 tickets
Cost saved:€7,500 /month

Peak season readiness takes weeks, not days. Start now

Consolidate every channel and automate the flood before it arrives. Your team will feel the difference when the busiest weeks of the year hit